Privacy Policy

Last updated: January 10, 2026

Welcome to Yala Wild Safari Tours ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website yalawild.com and use our safari tour booking services.

1. Information We Collect

Personal Information: When you book a safari tour or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Passport information (for tour bookings)
• Date of birth
• Nationality
• Hotel or accommodation details
• Payment information (processed securely through our payment gateway)
• Special requirements (dietary restrictions, accessibility needs, etc.)

Automatically Collected Information: When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and confirming your safari tour bookings
• Communicating with you about your reservations, including confirmations, reminders, and updates
• Coordinating pick-up and drop-off arrangements
• Processing payments securely
• Providing customer support and responding to your inquiries
• Improving our website and services
• Sending promotional materials and special offers (only with your consent)
• Complying with legal obligations and requirements
• Preventing fraud and ensuring the security of our services

3. Third-Party Platforms

We operate our safari tour services through multiple booking platforms including:

• GetYourGuide
• Viator
• Direct bookings through our website

When you book through these third-party platforms, their respective privacy policies also apply. We recommend reviewing their privacy policies to understand how they handle your data. We only receive the information necessary to fulfill your booking and provide our services.

4. Payment Processing

All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store your complete credit card information on our servers. Payment information is encrypted and handled in accordance with industry security standards.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers)
• Safari Guides and Drivers: Essential information needed to provide your safari tour experience
• Legal Requirements: When required by law or to respond to legal processes
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Protection of Rights: To protect the rights, property, or safety of our company, customers, or others

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for accounting and legal compliance purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: To deliver relevant advertisements (only with your consent)

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw your consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Marketing Communications

With your consent, we may send you promotional emails about special offers, new tours, and other updates. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the information below
• Updating your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your bookings and our services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.